Legal notice

Last updated: October 25, 2026

Thank you for shopping with All Represents. Here's everything you need to know about how we ship.

Processing Time

• Orders are processed within 2–5 business days after payment is confirmed.
• Orders are not processed on weekends or holidays.
• If your order will be significantly delayed, we'll email you. If we can't ship within the stated time, you may cancel for a full refund.

Shipping Rates & Delivery Times

*Delivery time is counted after processing. Times are estimates and may vary due to carriers, customs, weather, or high demand.

What's the Difference Between the Two Options?

Flat Rate Shipping: standard delivery with basic tracking.

Flat Rate Shipping + Tracking & Insurance: full end-to-end tracking, priority support, and coverage if your package is lost in transit or arrives damaged. If it happens, we'll send a free replacement or a full refund. You don't need to wait for a carrier investigation.

Orders shipped without Tracking & Insurance that are lost or damaged are handled through a claim with the carrier. We resolve them once the carrier's investigation is complete.

Tracking

You'll receive an email with your tracking number once your order ships. Please allow 24–48 hours for tracking to show movement. Some items in the same order may ship separately with different tracking numbers.

Where We Ship

We ship to the United States, Canada, and most international destinations. If your country isn't available at checkout, we don't currently ship there.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are the customer's responsibility and are not included in the order price.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error, email us within 12 hours of placing your order.

Lost, Damaged, or Delayed Packages

Please contact us at support@allrepresents.com. Don't contact the carrier; we'll handle it for you.

• Damaged item: report within 7 days of delivery and include photos of the item and the packaging.
• Lost package: contact us if your order hasn't arrived 10 business days after the maximum estimated delivery time.
• Marked as delivered but not received: check with neighbors and your local post office first, then contact us within 7 days.

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2. REFUND & RETURN POLICY

Last updated: October 25, 2026

We want you to love your order. If something isn't right, we're here to help.

Order Cancellations

You can cancel your order within 12 hours of purchase for a full refund by emailing support@allrepresents.com. After that, your order may already be processing and can't be canceled, but you can still return it once it arrives.

Returns (30 Days)

You have 30 days from delivery to request a return. To qualify, the item must be:

• Unused and unworn, in the same condition you received it
• In its original packaging, with tags attached
• Accompanied by your order number or proof of purchase

How to start a return: email support@allrepresents.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Unauthorized returns can't be processed.

Return Shipping Costs

• Defective, damaged, or wrong item: we cover the full cost. In many cases you won't even need to send it back.
• Change of mind: the customer pays return shipping.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If something is wrong, contact us within 7 days of delivery with your order number and clear photos. We'll send a free replacement or issue a full refund.

Non-Returnable Items

• Personalized or custom-made items
• Personal care, beauty, and hygiene products once opened
• Underwear, swimwear, and earrings (for hygiene reasons)
• Gift cards
• Items clearly marked as "Final Sale"

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go to your original payment method within 5–10 business days. Your bank may take additional time to post it.

• Original shipping charges, including Tracking & Insurance, are non-refundable unless the item arrived defective, damaged, or incorrect.

European Union Customers

If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, under the conditions above.

Questions?

Email us at support@allrepresents.com before opening a dispute with your bank or payment provider. We usually resolve issues faster.

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3. CONTACT INFORMATION

All Represents Online store based in Puerto Rico, USA

Email: support@allrepresents.com Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Atlantic Standard Time, AST) Response time: within 24–48 hours (business days)

For order questions, please include your order number so we can help you faster.

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4. TERMS OF SERVICE — Fixes to apply to the current text

The current Terms of Service (Shopify template) is fine. Only two changes are needed:

1. Section "Overview": replace Privacy Policy [LINK] with Privacy Policy (https://allrepresents.com/policies/privacy-policy).
2. Section 22 – Governing Law: replace the paragraph with:

   These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and the applicable federal laws of the United States. You and All Represents consent to venue and personal jurisdiction in the courts located in Puerto Rico.

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5. PRIVACY POLICY

No changes needed. The current Shopify-generated policy (May 14, 2026) covers what's required.